by ArchPoint | Mar 21, 2014 | Strategy & OGSM
Jesse Edelman is a founding member of ArchPoint and its Chief Operating Officer. He began his career at Procter & Gamble in IT, sales analytics and category management. A strong customer advocate, Jesse helps clients rethink their approach to service, markets and...
by ArchPoint | Mar 9, 2014 | Leadership
WHAT IS THE ONE MISTAKE YOU WITNESS LEADERS MAKING MOST FREQUENTLY? Leaders frequently underestimate the “people” side of the business equation. Leaders often rise in companies based on functional expertise. When some reach the executive level, they may not...
by ArchPoint | Mar 9, 2014 | Culture, Customers, Marketing, Organization Design, Sourcing
Millennials as a U.S. generation are the same size as the Baby Boomer generation and almost twice the size of Generation X. These younger shoppers will achieve a spending power of an estimated $2.45 trillion in 2015. They are also a huge force in the workplace....
by ArchPoint | Mar 9, 2014 | Commercial & Customers, Customers, Leadership
A few years back, on a trip from Abu Dhabi to Newark, ArchPoint partner Bob Landis was seated beside a very capable young man. The two struck up a conversation that led, within a few months, to Landis offering the young man a corporate affairs position within the...
by ArchPoint | Feb 21, 2014 | Customers, Leadership
Great customer service requires no super-secret sauce. The fact is while different businesses may use different approaches, they all share one common practice. Companies that offer legendary customer service instill their beliefs at every level of their organization,...
