by Blaze Petersen | Jul 31, 2018 | Change Management
Since the final game of the 2018 World Cup, I find myself considering what an extraordinary tournament it was—replaying my favorite moments (for one, that soap-opera-dramatic-penalty-kick-come-hat-trick by Cristiano Ronaldo against Spain!), wishing Belgium had made it...
by Blaze Petersen | Jul 24, 2017 | Leadership, Talent Management
When people talk about loyalty in the workplace, it evokes images of a bygone era. The worker of 1950 for example, put in his (not her) eight hours a day, got a ham from the boss every Thanksgiving, could count on a promotion after hitting the 10-year mark, and a...
by Blaze Petersen | Dec 19, 2016 | Customers
We have all heard the reasons why providing a great customer experience is the secret sauce to business success. It requires less effort to retain existing customers than to acquire new ones, unsatisfied customers are more likely to tell others about a bad experience...
by Blaze Petersen | Dec 1, 2016 | Culture, Talent Management
The United States of today is more diverse than ever before. We innately know this from the changing world around us—neighborhoods are more ethnically different, our work teams include people from other generations and genders, and cultures we had not been previously...
by Blaze Petersen | Nov 1, 2016 | Commercial & Customers
Q: What prompted you to want to speak on innovation? A: It seems that almost every company ArchPoint speaks with these days is looking to some aspect of innovation to support future growth. In many cases, the product team is tasked with the challenge, but the best...
