by Richard Spoon | Nov 9, 2014 | Organization Design
As a consultancy we get many requests for advice on how to grow. One of the first elements we assess is the sales and service teams. What we are looking for is; 1) intimacy with the customers, 2) a selling model that works, and 3) the right resourcing of the customer...
by Richard Spoon | Nov 9, 2014 | Leadership
By design and even by nature, a business leader’s instinct is to take the reins and lead. However, many mistakenly believe they can succeed without the support and enrollment of their organization’s key influencers and staff. Time and time again we see this...
by Richard Spoon | Jul 9, 2014 | Commercial & Customers, Customers, Strategy & OGSM
When a product leaves our factory, it is handled, shipped, repackaged, and often modified before it gets to the end-user. We need to understand how the final product is received to fully understand our customer’s satisfaction with it. We have found that internally...
by Richard Spoon | May 10, 2014 | Strategy & OGSM
When indicators are telling you that you are in an economic downturn, we believe it is time to stop the debate and simply face the reality of it. Our challenge to clients is to see the economy for what it is and begin to take decisive action. Experience tells us that...
by Richard Spoon | Mar 12, 2014 | Leadership, Organization Design
The past year has produced more and more clients requesting our team to support and recommend changes to cut costs while optimizing organization efficiency. While there are a number of approaches to start this process, the fastest savings opportunity is to...
