by ArchPoint | Feb 21, 2014 | Customers, Leadership
Great customer service requires no super-secret sauce. The fact is while different businesses may use different approaches, they all share one common practice. Companies that offer legendary customer service instill their beliefs at every level of their organization,...
by Renee Camplese | Jan 5, 2014 | Commercial & Customers, Customers
Can a customer relationship be too good? Do your customers know you for doing one thing really well? How much energy and effort do your salespeople put into keeping even established customers informed of your full line of products? There’s a risk that develops over...
