by John Petersen & Richard Spoon | Sep 15, 2025 | Leadership, Change Management
How many times have you been in a planning session and heard yourself use the phrase “cover all the bases”? It’s a phrase that feels good—it has a ring of prudence and thoughtfulness. But these four words can often produce the opposite of safety: sluggish...
by John Petersen & Richard Spoon | Jul 8, 2025 | Leadership, Customers
I recently saw a fascinating video from a famous 1998 study called the “Door Study,” which shows an unsuspecting subject providing directions to another person. Amazingly, the subject fails to notice when the person they are speaking with is replaced as two people...
by Matthew Cook and John Hans | Jul 7, 2025 | Customers
Edited by Paulena Edelman In 1962, one Walmart store opened its doors in Rogers, Arkansas. Fast forward to 2025: Walmart operates 10,750 stores and 600 Sam’s Clubs across 19 countries. In 1994, Amazon—then called Cadabra—only sold books. Today, it offers over 600...
by Jesse Edelman and Richard Spoon | May 5, 2025 | Leadership, Change Management, Strategy & OGSM
How to turn setbacks into strengths & cultivate organizational resiliency We’ve probably all encountered the quote, “Success occurs when opportunity meets preparation,” usually attributed to the speaker and author Zig Zigler. It’s an inspiring insight...
by Brian Roelofs | May 5, 2025 | Leadership, Strategy & OGSM
Lessons from start-up thinking to help navigate organizational uncertainty Brian Roelofs brings over 40 years of experience with 20 years in senior leadership positions with P&L responsibility in positions of Chief Commercial Officer and President & CEO. He...
by ArchPoint | Apr 8, 2025 | Culture
John Hans joined ArchPoint Consulting after forty years in sales, marketing and operations across multiple sectors. In previous roles, he led transformation efforts at PCHI, The IMAGINE Group, RSCS (Restaurant Supply Chain Solutions), and H.J. Heinz that drove...
by John Petersen & Richard Spoon | Apr 4, 2025 | Leadership
This article is a continuation of our series on common leadership blind spots and biases. In this series, we offer practical insights to help leaders recognize and overcome common blind spots that hinder performance, alignment, and growth. The ancient Greeks observed...
by John Petersen & Richard Spoon | Jan 28, 2025 | Leadership
We’re all aware of the concepts of blind spots and biases. They are similar ideas, but they are also related to one another in an interesting way that is particularly relevant for leaders. Between them exists a kind of feedback loop — one which can hold us back if we...
by Craig Berkowitch | Dec 12, 2024 | Change Management
Transforming a global corporation’s strategy and culture from the inside takes guts. Politics alone are enough to deter an innovative, ambitious executive from taking on such a Herculean feat. In the recently released book Collaborative Disruption, Tom Muccio recalls...
by ArchPoint | Dec 10, 2024 | Sourcing
Gordon Robertson has spent over 30 years of his career architecting global awareness for products and driving supplier initiatives that delivered a marked impact to companies’ profitability and bottom line. He spent 20+ years at the Campbell Soup Company, 10 years in...
