by ArchPoint | Feb 21, 2014 | Customers, Leadership
Great customer service requires no super-secret sauce. The fact is while different businesses may use different approaches, they all share one common practice. Companies that offer legendary customer service instill their beliefs at every level of their organization,...
by Amy Ritchie | Feb 21, 2014 | Culture, Leadership
Growth means change and change involves risk, stepping from the known to the unknown. – George Shinn Even in a downturn market, most companies are looking for growth opportunities — and growth requires risk. How can a company, even a well-established...
by ArchPoint | Feb 18, 2014 | Culture, Leadership, Talent Management
More than two decades ago, executive coaching appeared on the scene in corporate America’s executive-level suites. Since then, many executives have benefitted from professional coaching while some still avoid the concept for fear of being stigmatized or perceived as...
by Stephen Peele | Feb 15, 2014 | Change Management, Culture
The road to sustainable change in corporate culture is littered with the wrecks of so many valiant attempts. Studies have indicated that no matter the organizational level or type of company, change programs have very low success rates. The fact is that 70% of change...
by Richard Spoon | Feb 10, 2014 | Sales, Strategy & OGSM
Business Situation Gold’n Plump has been an innovator in the production and marketing of premium chicken products for more than 80 years. However, in spite of its reputation for unsurpassed quality in the upper Midwest market, the family-owned and operated...
by Richard Spoon | Feb 9, 2014 | Change Management, Culture, Leadership, Organization Design, Talent Management
There’s an irony that comes with the scarcity mindset. When we see the world through the eyes of scarcity, we extract, consume, hoard or pillage more than we actually need — and we begin to create a self-fulfilling prophecy of actual scarcity on our planet. From your...
by Richard Spoon | Feb 1, 2014 | Strategy & OGSM
Back when the modern technology game started, the vast majority of costs to companies went to hardware and communications, with software and people making up only a small portion of the total. These days, however, the majority of costs (80 percent according to...
by Jesse Edelman | Jan 11, 2014 | Culture, Leadership
Part 1 of a 2 part series Generation Y, an age group some 70 million people strong, is quickly redefining the workplace. As we think about “Gen Y’ers” we need to understand how they think, learn and become motivated because as employers, we need to adapt our approach...
by ArchPoint | Jan 10, 2014 | Strategy & OGSM
ArchPoint Consulting has opened a London-based office to handle the company’s growing business in Europe. The office will be headed by Blair King, a London consultant and program manager who has been in the business for nearly 20 years. In the past year, ArchPoint has...
by ArchPoint | Jan 9, 2014 | Leadership
WHAT IS THE ONE MISTAKE YOU WITNESS LEADERS MAKING MOST FREQUENTLY? Probably the one I have made over and over again in my own career—thinking that I need to have all the answers. WHAT DO YOU SEE AS THE GREATEST CHALLENGE OF BUSINESS LEADERS TODAY? One of the...
