by Amy Lazarus | Jan 18, 2018 | Change Management, Customers
If you were fishing and had a fish on the hook, would you ever cut the line? Probably not, but that is what my service team was doing until we realized the error in our process, and made a small change that resulted in a big impact. To explain, I ran the service...
by Amy Lazarus | Apr 16, 2014 | Strategy & OGSM
The average tenure of a CEO has dropped from 8.1 years to 6.3 years (Favaro et al), which means there is less time to enact strategy and accomplish goals. In the midst of hitting sales goals and strategically aligning organizations, for most leaders keeping up with...
by Amy Lazarus | Mar 10, 2014 | Strategy & OGSM
Having a sound strategic plan is imperative to survive in today’s highly competitive, global marketplace. At ArchPoint, one of the best tools we have found for building a strategic plan that resonates with all levels of an organization is the OGSM Model...
