by ArchPoint | Apr 9, 2014 | Leadership, Strategy & OGSM
WHAT IS ONE CHARACTERISTIC THAT YOU BELIEVE EVERY LEADER SHOULD POSSESS? Being passionate and recognizing that your people are your most important asset. When a leader has passion, it translates into all aspects of his or her life. They can become an...
by ArchPoint | Apr 9, 2014 | Change Management, Leadership, Talent Management
Finding a new team member takes some homework to ensure the right job candidate is still standing at the end of the interview process. “Many companies don’t plan the interview and then they churn through three or four (hires) before they find the one that works,” said...
by Richard Spoon | Mar 12, 2014 | Leadership, Organization Design
The past year has produced more and more clients requesting our team to support and recommend changes to cut costs while optimizing organization efficiency. While there are a number of approaches to start this process, the fastest savings opportunity is to...
by ArchPoint | Mar 9, 2014 | Leadership
WHAT IS THE ONE MISTAKE YOU WITNESS LEADERS MAKING MOST FREQUENTLY? Leaders frequently underestimate the “people” side of the business equation. Leaders often rise in companies based on functional expertise. When some reach the executive level, they may not...
by ArchPoint | Mar 9, 2014 | Commercial & Customers, Customers, Leadership
A few years back, on a trip from Abu Dhabi to Newark, ArchPoint partner Bob Landis was seated beside a very capable young man. The two struck up a conversation that led, within a few months, to Landis offering the young man a corporate affairs position within the...
by ArchPoint | Feb 21, 2014 | Customers, Leadership
Great customer service requires no super-secret sauce. The fact is while different businesses may use different approaches, they all share one common practice. Companies that offer legendary customer service instill their beliefs at every level of their organization,...
