by Jesse Edelman | Mar 9, 2014 | Commercial & Customers, Customers, Sales
From 1994 to 2000, I worked for Luke Soules in San Antonio, TX. That company, long regarded as one of the best food brokers in the country, had a very simple, but very successful approach – hire the best talent, get really close to the customer, and focus on...
by ArchPoint | Feb 21, 2014 | Customers, Leadership
Great customer service requires no super-secret sauce. The fact is while different businesses may use different approaches, they all share one common practice. Companies that offer legendary customer service instill their beliefs at every level of their organization,...
by Renee Camplese | Jan 5, 2014 | Commercial & Customers, Customers
Can a customer relationship be too good? Do your customers know you for doing one thing really well? How much energy and effort do your salespeople put into keeping even established customers informed of your full line of products? There’s a risk that develops over...
by Richard Spoon | Jan 1, 2014 | Commercial & Customers, Leadership
January is named for Janus, the Roman god of doorways, gateways, beginnings, endings and transitions. He is usually pictured with two faces — one looking at what’s behind him and the other at what’s ahead. This year, I’ve learned more than ever about Janus and many...
