by Richard Spoon | Jan 28, 2019 | Culture, Leadership
My wife Rachel and I recently went on a week-long hike through the Andes Mountains. I finished the trip with the inner peace and tranquility that comes from a week sans iPhone surrounded by natural beauty with my bride, and with some ancient Inca wisdom shared by our...
by Blaze Petersen | Nov 20, 2018 | Culture
There is a workplace ritual in which despite being somewhat outdated, frequently unnecessary and often inefficient, we continue to participate. This ritual consumes an average of six hours per week of employee time and 23 hours of senior management time. It generates...
by Blaze Petersen | Dec 1, 2016 | Culture, Talent Management
The United States of today is more diverse than ever before. We innately know this from the changing world around us—neighborhoods are more ethnically different, our work teams include people from other generations and genders, and cultures we had not been previously...
by Blaze Petersen | Feb 3, 2016 | Culture, Talent Management
One google search of the word “Millennial” will bring up hundreds, if not thousands of articles on Millennials in the workplace. Articles about how we (yes, I’m one of them) want to be managed, what we need in order to feel valued and what we demand of you (the Baby...
by ArchPoint | Feb 1, 2016 | Culture, Customers
When was the last time you received truly great customer service? I mean truly great—an instance that made your day, you shared with others, and the next time you needed to make the same transaction, didn’t hesitate on which provider to choose? Exceptional customer...
by Blaze Petersen | Aug 10, 2015 | Change Management, Culture
One of the more challenging discussions in today’s boardrooms is the topic of corporate culture. Progressive organizations are working to adapt their cultures to be more inclusive and in tune with both the needs of customers and employees. The critical link needed is...
