Today for you, tomorrow for me

My wife Rachel and I recently went on a week-long hike through the Andes Mountains. I finished the trip with the inner peace and tranquility that comes from a week sans iPhone surrounded by natural beauty with my bride, and with some ancient Inca wisdom shared by our...

Straight Talk from a Millennial

One google search of the word “Millennial” will bring up hundreds, if not thousands of articles on Millennials in the workplace. Articles about how we (yes, I’m one of them) want to be managed, what we need in order to feel valued and what we demand of you (the Baby...

How to Create a Culture of Customer Service

When was the last time you received truly great customer service? I mean truly great—an instance that made your day, you shared with others, and the next time you needed to make the same transaction, didn’t hesitate on which provider to choose? Exceptional customer...