by ArchPoint | Mar 9, 2014 | Commercial & Customers, Customers, Leadership
A few years back, on a trip from Abu Dhabi to Newark, ArchPoint partner Bob Landis was seated beside a very capable young man. The two struck up a conversation that led, within a few months, to Landis offering the young man a corporate affairs position within the...
by Renee Camplese | Jan 5, 2014 | Commercial & Customers, Customers
Can a customer relationship be too good? Do your customers know you for doing one thing really well? How much energy and effort do your salespeople put into keeping even established customers informed of your full line of products? There’s a risk that develops over...
by Richard Spoon | Jan 1, 2014 | Commercial & Customers, Leadership
January is named for Janus, the Roman god of doorways, gateways, beginnings, endings and transitions. He is usually pictured with two faces — one looking at what’s behind him and the other at what’s ahead. This year, I’ve learned more than ever about Janus and many...
