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The Complete Guide to Strategic Planning and OGSM

Fresh perspectives & big ideas to increase productivity & growth
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Recent ArchPoint Publications

Finding innovation where you least expect it

  Innovation is often associated with radical, pioneering products and services that fundamentally change the way we interact with the world. Those items that take decades in intense product development and testing, sprung from great minds and very large R&D...

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Partner Profile: Stephen Peele

  WHAT IS THE ONE MISTAKE YOU WITNESS LEADERS MAKING MOST FREQUENTLY? Leaders frequently underestimate the “people” side of the business equation. Leaders often rise in companies based on functional expertise. When some reach the executive level, they may not...

5 Take-Aways From Customer Service Legends

Great customer service requires no super-secret sauce. The fact is while different businesses may use different approaches, they all share one common practice. Companies that offer legendary customer service instill their beliefs at every level of their organization,...