by Richard Spoon | Sep 15, 2025 | Leadership, Change Management
How many times have you been in a planning session and heard yourself use the phrase “cover all the bases”? It’s a phrase that feels good—it has a ring of prudence and thoughtfulness. But these four words can often produce the opposite of safety: sluggish...
by John Petersen & Richard Spoon | Jul 8, 2025 | Leadership, Customers
I recently saw a fascinating video from a famous 1998 study called the “Door Study,” which shows an unsuspecting subject providing directions to another person. Amazingly, the subject fails to notice when the person they are speaking with is replaced as two people...
by John Petersen & Richard Spoon | Apr 4, 2025 | Leadership
This article is a continuation of our series on common leadership blind spots and biases. In this series, we offer practical insights to help leaders recognize and overcome common blind spots that hinder performance, alignment, and growth. The ancient Greeks observed...
by Craig Berkowitch | Dec 12, 2024 | Change Management
Transforming a global corporation’s strategy and culture from the inside takes guts. Politics alone are enough to deter an innovative, ambitious executive from taking on such a Herculean feat. In the recently released book Collaborative Disruption, Tom Muccio recalls...
by Jose Davila | Mar 16, 2017 | Organization Design
Is your organization suffering from low productivity? Do you have high employee turnover? Are communication breakdowns experienced on a regular basis? Do growth objectives seem unattainable? If you have answered “yes” to any of the above questions, the diagnosis to...
