by ArchPoint | Feb 1, 2016 | Culture, Customers
When was the last time you received truly great customer service? I mean truly great—an instance that made your day, you shared with others, and the next time you needed to make the same transaction, didn’t hesitate on which provider to choose? Exceptional customer...
by ArchPoint | Aug 9, 2015 | Culture, Leadership
While it may not be a household name, products of AmesburyTruth are in over 95 percent of all homes in America. With 13 manufacturing sites across North America and a corporate office in Edina, Minnesota, AmesburyTruth is the premier manufacturer of window and door...
by Blaze Petersen | Sep 9, 2014 | Change Management, Culture, Leadership, Marketing, Organization Design, Strategy & OGSM
Great companies are almost always made great by a few small teams. Some people may say corporate strategy made the difference. Others may say it was corporate research. However, most people on the inside would say it was a team of committed individuals who believed...
by ArchPoint | Sep 9, 2014 | Change Management, Commercial & Customers, Culture, Leadership, Talent Management
Kay, a 30-year-old digital director at a large media company, cut her teeth in the digital world. She uses her tech savvy ways and insights to earn her bread and butter. Working primarily from her living room, she works solely in virtual teams — and even with all her...
by ArchPoint | Sep 9, 2014 | Culture, Leadership
In her role as ArchPoint Consulting’s director of client operations, Jill Landry works to provide the best organizational foundation for ArchPoint to provide the best service to customers, including data gathering, management and analysis and client/process...
