by ArchPoint | Aug 15, 2017 | Talent Management
It has been and still is a common belief that great people beget great teams – if you want a team to achieve greatness, you must begin with greatness at the individual level. Many companies hold this belief to be true and build their teams based upon it – including up...
by ArchPoint | Feb 1, 2016 | Culture, Customers
When was the last time you received truly great customer service? I mean truly great—an instance that made your day, you shared with others, and the next time you needed to make the same transaction, didn’t hesitate on which provider to choose? Exceptional customer...
by Craig Berkowitch | Aug 24, 2015 | Leadership, Talent Management
When I started in the workforce 25 years ago, organizations were experiencing a tremendous shift in how their people worked. This was driven mostly by information technology. The hierarchical, top-down, command and control, siloed organizational models were outdated,...
by Blaze Petersen | Sep 9, 2014 | Change Management, Organization Design, Talent Management
Increasingly the issue of employee empowerment is coming up in our engagements. Our observation is that more people in organizations, at all levels, are feeling less like they control their own destiny in the workplace. Employees who feel empowered in their jobs make...
