by Amy Lazarus | Jan 18, 2018 | Change Management, Customers
If you were fishing and had a fish on the hook, would you ever cut the line? Probably not, but that is what my service team was doing until we realized the error in our process, and made a small change that resulted in a big impact. To explain, I ran the service...
by Jose Davila | Aug 28, 2017 | Change Management
We’ve all been through it before. Corporate Communications sends a company-wide calendar tap for a meeting in thirty minutes and everyone starts to speculate. Layoffs? CEO resignation? Company being sold? In a matter of seconds, a frenzy ensues, the gossip...
by Richard Spoon | Jun 21, 2017 | Change Management, Leadership
Any good business leader knows policies are essential to effectively manage resources. There are policies and quotas for hiring new people, protocols and limits to making large capital investments, spending limits that vary by management level – the list goes on. But...
by ArchPoint | May 2, 2017 | Change Management
Way back in 1492, Christopher Columbus left Spain, embarking on a path to Asia that few, if any, had traveled before. But barely a month into his voyage, Columbus and his crew had to make an extended stop in the Canary Islands for more than five weeks to repair, refit...
by Jose Davila | Mar 17, 2017 | Change Management, Organization Design
Last year we published an article on the essentials to effective organization design, focused on increasing the probability that a new organization design would support the execution of an organization’s goals. Of course, you followed our approach and implemented an...
by Craig Berkowitch | Jun 28, 2016 | Change Management, Leadership
We’ve all heard the old adage erroneously attributed to management guru Peter Drucker that “culture eats strategy for breakfast.” In fact, many studies do show a direct correlation between organizational culture and business performance. But if culture is more...