Small change, big impact

If you were fishing and had a fish on the hook, would you ever cut the line? Probably not, but that is what my service team was doing until we realized the error in our process, and made a small change that resulted in a big impact. To explain, I ran the service...

Four ways to stop wasting time

Any good business leader knows policies are essential to effectively manage resources. There are policies and quotas for hiring new people, protocols and limits to making large capital investments, spending limits that vary by management level – the list goes on. But...

Get back on course: 4 strategy reboot tactics

Way back in 1492, Christopher Columbus left Spain, embarking on a path to Asia that few, if any, had traveled before. But barely a month into his voyage, Columbus and his crew had to make an extended stop in the Canary Islands for more than five weeks to repair, refit...