by ArchPoint | May 9, 2014 | Commercial & Customers, Customers, Sales
A.G. Lafley, former CEO of Procter and Gamble, coined the concept of the First and Second Moments of Truth. The First Moment of Truth is when the shopper decides to purchase a brand. The Second Moment of Truth is when the brand delivers on its performance promise...
by Blaze Petersen | May 8, 2014 | Leadership, Talent Management
When the last school bells ring in summer, the corporate world prepares for its own tribute to the season — mid-year performance reviews. When managers set performance objectives for employees at the beginning of the year, the objectives should be multi-dimensional...
by Jesse Edelman | Apr 23, 2014 | Culture, Leadership
Part 2 of a 2 part series Companies doing business today are having to re-align their thinking in order to adjust to the ways of the Generation Y workforce. A key question for many businesses is: how are you going to get your products to market when the newest...
by Richard Spoon | Apr 18, 2014 | Commercial & Customers, Sales, Strategy & OGSM
Business Situation The mandate was clear: identify gaps in trade promotion processes, correct them and implement a new system to manage the spend. And do it in three months. Even in the fast-paced environment at Pierre Foods – a $650 million manufacturer,...
by ArchPoint | Apr 17, 2014 | Commercial & Customers, Customers, Leadership, Sourcing
ABOUT RUSSELL AND HIS EXPERIENCE IN TRADE PROMOTION MANAGEMENT: Russell was part of a unique team that led the Efficient Consumer Response efforts for Procter & Gamble in the early 90’s. He and the team worked collaboratively with strategic retailers...
by Amy Lazarus | Apr 16, 2014 | Strategy & OGSM
The average tenure of a CEO has dropped from 8.1 years to 6.3 years (Favaro et al), which means there is less time to enact strategy and accomplish goals. In the midst of hitting sales goals and strategically aligning organizations, for most leaders keeping up with...
by Richard Spoon | Apr 13, 2014 | Sales
Business Situation For Orchids Paper Products, a leader in the private-label tissue industry, H-E-B was the key account they needed to expand their presence in Texas. Yet, this large regional grocery chain – actually, one of the largest independent food...
by Stephen Peele | Apr 12, 2014 | Culture, Organization Design
VALUES MATTER Values determine how a company achieves its business goals. “Your culture is your brand. We wanted a list of committable core values that we were willing to hire and fire on,” Zappos’ CEO, Tony Hsieh wrote in a recent blog post on Harvard Business...
by Richard Spoon | Apr 9, 2014 | Customers, Sales
Business Situation Since its start in 2002, Chamilia has become an international leader in the customized jewelry category. Chamilia’s growing collection of handcrafted beads to create bracelets, bangles and necklaces, along with a successful Disney partnership has...
by ArchPoint | Apr 9, 2014 | Leadership
WHAT IS ONE CHARACTERISTIC THAT YOU BELIEVE EVERY LEADER SHOULD POSSESS? To me, every leader should be able to mobilize a team. By that, there must first be a shared vision of where the team is headed, and then each member should know his or her specific...
