by ArchPoint | Jan 18, 2018 | Leadership, Talent Management
“Everyone needs a coach. It doesn’t matter whether you’re a basketball player, a tennis player, a gymnast or a bridge player.” – Bill Gates After a certain number of years passes in a person’s life, they often find themselves advisors to other people in various...
by Amy Lazarus | Jan 18, 2018 | Change Management, Customers
If you were fishing and had a fish on the hook, would you ever cut the line? Probably not, but that is what my service team was doing until we realized the error in our process, and made a small change that resulted in a big impact. To explain, I ran the service...
by Blaze Petersen | Dec 4, 2017 | Leadership, Talent Management
Intelligent personal assistant devices. Smart thermostats. Robot vacuum cleaners. Self-stirring travel mugs! We truly are living in a Jetson-esque era of products and services designed to make our daily lives easier. These products automate and streamline the...
by Richard Spoon | Sep 26, 2017 | Leadership, Talent Management
The day you make the leap from individual contributor to leader is the day you welcome continuous conflict into your life. Sure, there are conflicts at entry and mid-level positions, but it’s a fact that leadership and conflict go hand-in-hand, especially for those of...
by Patrick Muskivitch | Sep 26, 2017 | Digital Marketing, Marketing
If you’re like most companies in today’s competitive environment, you spend a lot of money on marketing efforts. And if you’re like most companies, you likely have very little perspective on whether those marketing efforts are worth the spend. So much happens on a...
by Jose Davila | Aug 28, 2017 | Change Management
We’ve all been through it before. Corporate Communications sends a company-wide calendar tap for a meeting in thirty minutes and everyone starts to speculate. Layoffs? CEO resignation? Company being sold? In a matter of seconds, a frenzy ensues, the gossip...
by ArchPoint | Aug 15, 2017 | Talent Management
It has been and still is a common belief that great people beget great teams – if you want a team to achieve greatness, you must begin with greatness at the individual level. Many companies hold this belief to be true and build their teams based upon it – including up...
by Blaze Petersen | Jul 24, 2017 | Leadership, Talent Management
When people talk about loyalty in the workplace, it evokes images of a bygone era. The worker of 1950 for example, put in his (not her) eight hours a day, got a ham from the boss every Thanksgiving, could count on a promotion after hitting the 10-year mark, and a...
by ArchPoint | Jun 26, 2017 | Branding, Marketing
Editor’s note: In May, we published an article on the in-store consumer experience, explaining the myriad of factors that come into play when a consumer enters a store and the effect those factors have on purchase decisions. Reader response to the piece prompted a lot...
by Richard Spoon | Jun 21, 2017 | Change Management, Leadership
Any good business leader knows policies are essential to effectively manage resources. There are policies and quotas for hiring new people, protocols and limits to making large capital investments, spending limits that vary by management level – the list goes on. But...
